takabe: Privacy Policy

Who We Are

takabe operates the platform at takabe.lat, offering cricket betting, casino games, and related services to players in Bangladesh. This Privacy Policy explains how takabe collects, uses, stores, and protects personal data when you use our website, mobile app, or any service we provide.

By registering an account or using the takabe platform, you confirm that you have read and understood this policy. If you disagree with any part of it, please do not use our services.

Data We Collect

We only collect information that is necessary to run your account safely and comply with responsible-gaming obligations. The table below summarises the main categories.

Registration data

Full name, date of birth, mobile number, and a username you choose. We use your mobile number as the primary identifier for bKash and Nagad transactions.

Identity verification (KYC)

A copy of your National ID Card (NID), Passport, or Driving Licence. This is required before your first withdrawal. Documents are reviewed within 24 hours.

Transaction data

Deposit and withdrawal amounts, timestamps, payment-method references, and account balance history. We do not store full bKash or Nagad PIN codes.

Device and log data

IP address, device type, operating system version, browser or app version (v3.1.8 for our Android app), and session duration. Used for fraud detection and technical support.

Gameplay data

Bet history, game selections, win/loss records, and bonus usage. Required to calculate cashback, VIP tier progress, and wagering obligations.

Communications

Chat transcripts with our 24/7 live-support team, and any messages you send us. These are kept for quality assurance and dispute resolution.

Why We Collect It

takabe processes personal data for specific, legitimate purposes only. We do not sell player data to third-party marketers.

• Account management: to create, maintain, and secure your takabe account.
• Processing payments: to handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay accurately and within our stated timeframes (deposits within 3 minutes; withdrawals within 43 minutes on average).
• Fraud and security: to detect unusual login attempts, payment anomalies, and multi-accounting.
• Responsible gaming: to monitor patterns that may indicate problem gambling and to enforce self-exclusion requests.
• Bonus and VIP tracking: to apply the correct cashback rate, check monthly turnover against VIP tier thresholds, and validate wagering requirements before releasing bonus funds.
• Legal compliance: to meet record-keeping obligations and respond to lawful requests from authorities.

Payment Data and bKash / Nagad

When you deposit using bKash or Nagad, the transaction happens through the respective operator's own gateway. takabe receives a transaction reference number and the amount — not your mobile wallet PIN or full account credentials.

Minimum deposit is ৳400. For withdrawals, the minimum is ৳600 and the daily limit is ৳155,000. These limits are enforced automatically; no manual review of your wallet credentials is involved.

Transaction references are stored for a minimum of five years to satisfy financial record-keeping requirements.

Cookies and Tracking

The takabe website uses cookies and similar local-storage mechanisms. Here is what each category does.

Strictly necessary cookies

These keep you logged in, remember your session preferences, and prevent cross-site request forgery. They cannot be disabled without breaking core functionality.

Analytics cookies

We use first-party analytics to understand which pages players visit most often and where they drop off. No personal identifiers are sent to external analytics services without anonymisation.

Preference cookies

These remember your language preference and game-lobby filter settings so you do not have to reset them on every visit.

You can clear cookies through your browser settings at any time. Doing so will log you out of your takabe account.

Who We Share Data With

We share the minimum necessary data with the following categories of third parties, all bound by data-processing agreements.

• Game providers (Red Tiger, PG Soft, KA Gaming, Playtech, CQ9): they receive a session token and your bet to run the game. They do not receive your name or payment details.
• Payment processors (bKash, Nagad, Rocket, Upay): they receive the transaction amount and your registered mobile number to complete transfers.
• KYC verification service: your identity document is processed by our verification partner to confirm authenticity. Documents are not retained by the partner after the check is complete.
• Customer-support platform: chat transcripts are stored on a hosted support system accessible only to takabe support agents.
• Legal authorities: if required by a lawful order, we may disclose account data to relevant bodies. We will notify you where the law permits us to do so.

We do not share or sell your data to advertising networks, data brokers, or any party outside the categories above.

How Long We Keep Your Data

Account data is retained for as long as your account is active and for a minimum of five years after closure, in line with financial-record obligations. KYC documents are stored for the same period. If you request deletion and no legal hold applies, we will anonymise your record within 30 days.

Live-chat transcripts are kept for two years. Device and log data is purged after 12 months unless flagged for a fraud investigation.

Security Measures

takabe uses industry-standard controls to protect your data at rest and in transit.

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• Passwords stored as salted hashes — our staff cannot read your password.
• Role-based access controls: only authorised personnel can query player account records, and all access is logged.
• Regular penetration testing and vulnerability scanning of the takabe platform.
• Two-factor authentication available on your account for additional login security.

No system is completely immune to breaches. If a breach occurs that is likely to affect your rights, takabe will notify affected players within 72 hours of becoming aware of the incident.

Your Rights

As a takabe player, you have the following rights over your personal data.

• Access: request a copy of the data we hold about you.
• Correction: ask us to fix inaccurate or outdated information.
• Deletion: ask us to erase your data, subject to legal retention requirements.
• Restriction: ask us to pause processing while a dispute is resolved.
• Portability: receive your account data in a machine-readable format.
• Objection: object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, contact us via 24/7 live chat. We will respond within 30 days. We may need to verify your identity before acting on a request.

Minors and Age Verification

takabe is strictly for players aged 18 and above. We collect date of birth at registration and verify it against your KYC document. If we have reason to believe an account holder is under 18, the account will be suspended immediately and any funds returned after investigation.

If you are a parent or guardian and suspect that a minor has opened a takabe account, please contact us via live chat so we can act promptly.

Changes to This Policy

takabe may update this Privacy Policy when our practices change or when legal requirements are updated. The "Last updated" date at the top of this page will reflect the most recent revision. We will notify registered players of significant changes via an in-app message or a notice on the takabe homepage at least 14 days before the change takes effect.

Continuing to use the takabe platform after the effective date of a revision means you accept the updated terms.

Contact and Complaints

For any privacy-related question or to exercise your data rights, reach our team through 24/7 live chat on the takabe website or app. Live chat is the fastest way to get a response — typically under a few minutes.

If you feel your concern has not been resolved adequately, you may lodge a complaint with the relevant data protection authority in your jurisdiction.